10 Step Guarantee

1. Your Loved One Never Leaves our Care

With us, your loved one remains under our professional care and supervision at all times. One of our staff members will accompany your loved one to our crematory and oversee the cremation. We do this to ensure that your loved one never leaves our care.


2. Safeguarding Personal Identity

To ensure security, a personal identification band is placed on your loved one at the moment they are transferred to our care.


3. Unique Tracking System

Upon arrival, your loved one is logged into our tracking system and assigned an identification number. This number is used to track every phase of the cremation process. Our tracking system includes date and time of arrival at our facility and name of the transfer personnel. Personal belongings are logged and placed in a secure area for their return to the family.


4. Family Identification

Our staff can arrange a private family gathering with your loved one present. Then, we will ask you, or a representative, to positively identify him or her prior to cremation.


5. Checks and Balances

Two individuals, a cremation technician and a licensed funeral home staff member, will review all cremation paperwork and permits. This is to ensure authorizations and permits have been received and have been properly documented. Once all documentation is verified, the licensed funeral home staff member will sign the cremation order prior to the cremation.

6. Cremation Log Book

Immediately prior to the cremation process, your loved one is taken to the cremation chamber and their personal identification is noted in the cremation log book. This log shows the name of the individual, date and time of the cremation, identification number and crematory operator’s name. The crematory log is dated, and the start time is noted and initialed by a cremation technician before and after the cremation.


7. Details During the Cremation

The crematory identification card is placed on the outside of the cremation chamber during the cremation process.


8. Details After the Cremation

After the cremation is complete, the cremated remains are placed into an urn. The identification card is placed into the permanent file.


9. Return of the Cremated Remains

Our staff will notify you to schedule a time for receipt of the cremated remains. At this time, we will provide a dignified setting in which to receive the urn, where you may spend a few moments, privately, in quiet reflection.


10. Celebration of Life

We will assist in planning a funeral or memorial service, either before or after the cremation, which will appropriately celebrate the life of your loved one. A meaningful ceremony provides an opportunity for family and friends to pay tribute to your loved one and to share the memories of a lifetime.